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International Buyers – Please Note: We use Global Ship program. This program includes end to end international tracking. If the item is lost or damaged during transit, the program will have you covered.
All items may be returned for any reason within 30 days. All items may receive a complete replacement unit, replacement parts, or a partial refund.
If an item is received damaged, defective, or not received please contact us via email or messaging within 7 day of receipt to submit a claim for a complete replacement unit, replacement parts, a partial refund or full refund of purchase price.
All returned items will not be charged a restocking fee. Items returned must be in their original packaging and all accessories in the original shipment must be included. All returns require an RA (Return Authorization) number which will be given by our customer service representative when the return request is submitted.
All returns are shipped back to our choice of Fulfillment center at the customer’s expense. Unauthorized returns may not be accepted. Once your claim is processed and approved, please allow 5-7 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment timeframe is based on product availability.
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